Process of delivery

Shipping

• Goods purchased from Monday to Friday before 10am are dispatched usually on the same day,
  and ones after 10am are dispatched within 24 hours (1 working day).
• No cancellations are allowed once goods are dispatched.
• If delivery is delayed because of shortage of goods etc, customers will be informed via email.

Delivery

• The delivery is carried out by Galliker Transport AG.


Shipping cost

Fresh and dry food

Purchase amount Basic Price
less than CHF 500.- CHF 50.-
from CHF 500.- CHF 0.-


• The shipping cost is CHF 50.- for less than CHF 500.- of purchase, and CHF 0.- for CHF 500.- or more of purchase.


Forzen food

Purchase amount Basic Price
less than CHF 500.- CHF 50.-
from CHF 500.- CHF 0.-


• The shipping cost is CHF 50.- for less than CHF 500.- of purchase, and CHF 0.- for CHF 500.- or more of purchase.




Delivery time required

Purchase time Period
before 10am 1-3 working days
from 10am 2-4 working days


• No shipping on weekends, public and canton holidays.
• The actual delivery could be delayed due to traffic or issues with the delivery company.